FAQ's

Yes.  Gift Memberships are valid for one year from the first visit date.  If purchasing online you still need to create an online login to make online purchases.

You must link your Membership code to your login account.  Once you are logged in, click “My Account”.  Then choose the “Member” tab, enter your membership ID # and hit update. 

If you are not a Member, you still need to create an online account to make purchases.  You will be asked to login each time you make a purchase, much like other e-commerce sites. This allows the system to know if you are a current Member or not and to provide automatic discounts.

If you are accompanying the child, then yes.  If your child is attending without you, Memberships are not applicable for admission during school field trips.

Memberships are tax deductible to the extent provided by law. Please consult your tax adviser for details. Your Membership and all your purchases at the Zoo support the Zoo’s mission to provide excellent care for our animals, top-notch family entertainment plus critical conservation education and scientific research.

Zoo Memberships are valid for 12 months and will expire one year from the date of purchase.  If you received a gift, the Membership will expire one year from the date of your first visit.

No, our current Memberships are sold by household. Only the adults and children that live in your household can be included on your Membership card.

No, Memberships are non-transferable and are for the sole use of the named Members.

Children who are 23 months and younger are admitted to the Zoo free of charge. When your child turns two (2), they must be added to your Membership card.

A Caregiver may be added to the Family for $50. A caregiver may only escort the children covered on the card.

No. Zoo Memberships are non-transferable. If a Named Adult is not visiting, a guest cannot come in his/her place. If you need to change the designations on your card, staff in the Membership area can assist you.  You can also upgrade from the Dual, Family or Grandparent level for $50 to add a guest.

“Named” Members jointly own the membership and will receive their own cards. They may come to the Zoo on their own, and may bring any children or guests included on the Membership. An “Unnamed Guest” must be accompanied by a Named Member on the Membership (not by a child). Unnamed Guests can be different on each visit, and can be adults or children.

Adults must be 21 or older to bring children under the age of 17.

Yes. Print or show from your phone the attachment on your confirmation email at Gates 1 or 2 to get your Membership cards and be checked in.  Please be sure to bring your photo ID.  The $10 parking fee will be refunded upon verification of your Membership.

Yes. Your Membership is in effect immediately upon purchase. Just stop by Gates 1 or 2.

We no longer mail Membership cards, so just come to our Membership office during regular Zoo hours (daily) with your photo I.D. to request your cards.

If you purchase your Membership…..

• At the Zoo – You will receive your card(s) immediately upon purchase.
• Online/Phone orders – REMINDER: We do not mail Membership cards. Please stop by our Membership Gate on your next visit to have your cards printed.  Plan to avoid peak times to speed up your visit.

If your Membership card is lost or stolen, stop by Gates 1 or 2 with your photo ID.  

Stop by the Membership Gate with your photo ID.

If you have already renewed, please disregard the notice. There is always a gap between recent renewals and when you receive the mail due to the time required for processing and mailing. If you have any concerns, please feel free to call 901-333-6767 and we’ll check.

No, parking during regular Zoo hours is included with your Memphis Zoo Membership. If you are planning to purchase a ticket for someone who is NOT covered on your Membership card, you may want to ride together so your guest can take advantage of your parking benefit. If a guest drives separately, they will be charged parking.

No outside food or drink will be allowed in the zoo, but special dietary and baby food is acceptable.

We ask that members ALWAYS bring a photo I.D. for any adult Members named on their card that are coming to the Zoo.

You will receive your coupons when you pick up your Membership cards.

Yes, you can deduct your admission (for the amount of people covered on the membership) from the cost of a Membership. We accept original receipts purchased at the admission windows or online tickets.

Refunds are not available if the animals are not on exhibit. Please check the television screens at the front gates for any closures in the zoo before entering. All animals have access to their indoor and outdoor exhibits, however, there are no guarantees that the animals will be on exhibit for the entire day. 

Memberships are non-refundable and non-transferable.

Call Membership at (901) 333-6767.

We will be happy to change your cards. Please bring your current Membership cards to our office with your photo ID.
 

Yes. You can upgrade your Membership or add a caregiver at any time. Please note that the Membership expiration date will stay the same regardless of when you upgrade and we do not prorate the fees for these changes.

Yes, if you are visiting a zoo or aquarium that participates in the American Zoo and Aquarium Association (AZA) reciprocal program with the Memphis Zoo, you may receive discounted general admission during regular hours. The discount applies to admission only and does not include any additional discounts, special or after hours events.

• 15% in all of our gift shops
• Discount on Special Events such as Zoo Boo and Zoo Lights
• 20% Discount on Rides Punch Cards
• 50% Discounted Admission to participating AZA Reciprocal Zoos

Please call our Membership Office at 901-333-6767 or email membership-related questions to memberships@memphiszoo.org. Regular Membership Office hours are daily from 9:00 a.m. until 5:00 p.m. (March thru October) and 9:00 a.m. until 4:00 p.m. (November  thru February).

*Membership policies and procedures are subject to change*