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Birthday FAQ

Frequently Asked Questions about Birthdays at the Memphis Zoo

 

How do I book a birthday? 
Birthday parties are booked completely online.
  • $350/members
  • $400/non-members
Birthday parties must be paid in full at the time of the online booking.
What do I do upon arrival?
  • A Zoo representative will meet you in the Courtyard to escort you to the party room.
How many guests does my party include?
  • 20 guests, including adults and children, 24 months and up
  • Additional guests, $10 each, purchased on the day of party
How long can I stay in the room?
  • Your booking lasts for two hours.
Can my guests use their Zoo membership for admission?
  • YES, guests may use their membership when they show their membership card and I.D. at the gate upon arrival.
Do my guests have to pay for parking?
  • No, parking is included with a Zoo-issued invitation.
Where should my guests enter?
  • Membership, Gate 1.
Can I bring decorations for the party room?
  • Table decorations only. No balloons, confetti or glitter. Decorations should not be taped to the walls, railings or windows.
What time should we arrive?
  • Hosts may begin using the birthday room 30 minutes prior to your reservation time slot (i.e. hosts may enter room at 2:30 p.m. for a 3 p.m. reservation). Guest admission is inclusive for the entire day. Late arrivals do not extend the time of your birthday room reservation.
Can I bring my own food?
  • Yes, a small wagon will be provided for you to transport your food, gifts and supplies. Cakes, snacks, sandwiches and pizzas are welcome, however the room is not equipped for electrical devices, such as crock pots. For all other catering needs, please contact Lancer’s Catering at 901.333.6778.
Is there a refrigerator that we can use in the party room?
  • No.
Can I reschedule my birthday party?
  • No, birthday parties happen rain or shine. Your purchase is nonrefundable.
How many people does the birthday room hold?
  • The birthday room holds up to 30 comfortably.
Can I add additional tables and chairs?
  • No, additional equipment cannot be added to the room. However, you are welcome to arrange the tables provided to best suit your group.
Can the Zoo store our items before the party?
  • No, the Zoo does not have storage facilities for birthday items. You may leave items in your car until the time of your reservation.
If we leave the room during the party, can we leave our personal items?
  • The Zoo is not responsible for lost of stolen items. Leave items at your own risk.
Are birthday discounts available?
  • Member discounts are available.